Returns & refunds

Shop items

You can return unused shop items in their original condition within 30 days of delivery.

Return shipping is your responsibility, unless the piece is defective or we sent you the wrong item.

Personalized and custom pieces

Pieces with names, text, colors chosen for you or custom designs are made especially for you, so they cannot be returned or exchanged unless they arrive damaged or with a manufacturing defect.

Damaged or defective pieces

Contact us within 7 days of delivery with photos of the piece. We will send you a new one at no cost or, if you prefer, refund your money.

What is not considered a defect

• The layer lines that come with 3D printing: they are part of the finish.
• Small color differences between the photo and the piece, due to screens or filament batches.
• Damage from heat, impacts or use other than described in the product description.

How to request a return or refund

• Message us on WhatsApp or call us with your order number and the reason.
• We confirm whether it qualifies and tell you how to send the piece back.
• Once we receive and inspect it, we refund your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

Cancellations

You can cancel your order at no cost before we start printing it. Once printing has started, personalized pieces can no longer be canceled.